Modern PABX Systems and their Features

/Modern PABX Systems and their Features

What Is the Difference Between the Hosted PBX and the Conventional PABX System?


To understand the incredible potential of hosted PBX solutions for small to medium-sized businesses, one has to understand the differences between the conventional PABX system and the modern affordable hosted PBX.

What Is a PABX System?

PABX stands for Private Automatic Branch Exchange. The name already gives an indication of the function. It is basically a telecommunication arrangement located at a business that makes it possible for the company to have a single number or only a few numbers. However, customers can still call the direct extensions of the consultants they want to speak to if they have their extension numbers.

The system functions as a switchboard. The customer calls the number and is then transferred to the relevant department or person. In the earliest days of PABX systems, the switchboard operators had to transfer the wires to the relevant extensions. Later on, they only had to flip switches. However, with modern PABX systems, electronic switching takes place.

Modern PABX Systems Have Features Such As:

  • Automatic answering
  • Self-help features where the customer selects options to complete their queries
  • Call transfers
  • Voicemail
  • Web conferences
  • Colleague presence

However, the conventional PABX system is too expensive to install and maintain for smaller businesses. It also has limitations. Hardware is expensive, and for every extension added, new cables must be installed.

Is It Possible to Get All These Features Without the Price Tag and Limitations?

Of course, you will not want to waste money. And since communication costs form part of business overheads, you will want to keep the expenses low. The good news is that even if you operate a small company, you can have the same level of communication sophistication as your larger competitors.

How Is It Possible?

Our hosted PBX solution is the answer. With it, you benefit from low subscription costs. Indeed, you don’t have to deal with expensive licences. Installation is quick. Adding more connections is a straightforward process without requiring more hardware other than the selected handsets. You don’t have to deal with downtime associated with cable installation or moving cables. Indeed, the in-house maintenance associated with the conventional solution is something of the past. You pay for calls made at the same time rather than extension points.

The solution grows with your company, and it is ideal for the time in which employees have to work remotely. All the features of the standard solution and more are offered including, but not limited to:

  • Colleague presence
  • Call waiting
  • Call transfer
  • Support for SIP trunking, Gateways, and Softphone systems
  • Webinars, videos, and audio calling
  • Automatic answering
  • Improved security
  • Faster speed
  • Improved accessibility
  • Reduced downtime
  • Lower costs
  • No listening in on calls

Final Thought

Cloud PBX makes it possible to use the Internet for calls. This means your existing infrastructure can be used. As such, making the switch to the hosted solution is straightforward and affordable. We also offer finance solutions to help companies move their communications from conventional PABX systems to future-proof solutions. Make the change and save money. Get in touch for more information.

By | 2020-07-31T11:47:10+00:00 Jul 31st, 2020|News|Comments Off on Modern PABX Systems and their Features

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