Why You Should Make the Switch from a Conventional PABX System to Hosted PBX
A small business most probably works well with just one phone line, but once it starts to grow, more lines are needed. The next issue is how to connect staff members from other offices or the ones that work from home with a single number. This is where a PABX system comes in. The company has a single number for the convenience of clients. All calls are routed through this number to a switchboard from where the calls are connected to the specific extensions.
Such a system provides the convenience of a single number. The business number can be called, and the client can be put on hold until a consultant becomes available or rerouted to the consultant’s present location at another branch or within the company.
The problem with the conventional PABX system is that for every upgrade, additional connection points must be installed. Hardware, such as network communication cabling, adds to the price of the upgrade. Even changes in point locations mean additional costs for the company. Extra lines add to the complexity of the system and maintenance costs go up.
So, What’s the Solution?
The solution is hosted PBX that replaces the traditional PABX system. PBX stands for private branch exchange. It is a streamlined solution for connecting the phone lines within the business and across several branches or premises. The solution is more affordable than the conventional PABX without compromising on the features and benefits of such connectivity. Improved flexibility also means easier and more affordable upgrades and changes to layout or connections.
You have central control as with conventional PABX. A single number is used for representing the company, making it easier to list the company’s contact details in directories or adverts. Several calls can be handled at once without calls taking up the central line of the company. It is possible to automate with this system. Instead of having a receptionist or switchboard operator on duty to take calls and route them to the relevant consultants, an automated assistant answers the calls. The caller selects the number on the keypad of their mobile handset or computer according to the category selected. Further choices can be given with number options at every level. The calls are then routed to the correct departments. Of course, menus can become lengthy. To prevent frustration, the automated assistant can allow callers to cut through the menu options by calling specific extensions or pressing a specific number.
Outgoing calls are not affected. This means the callers don’t get that annoying busy signal when they call your company. Consultants don’t have to wait for available lines before they can call clients. What is even better is that employees can answer their calls even if they are not at the office. This makes it possible to improve mobility of employees such as sales people. Flexibility, ease of use, and affordability are three important keywords when referring to hosted PBX as opposed to the conventional PABX system.
Improve company communication while reducing costs. Get in touch for more information on how we can help your company to stay competitive with advanced communication at a fraction of the cost of conventional PABX systems.